FAQs
1. What is Ronug?
Ronug is a fashion brand offering high-quality clothing for both men and women. Our collections feature a range of trendy, classic, and timeless pieces designed to suit every style.
2. What sizes do you offer?
We offer a wide range of sizes to accommodate different body types. Please refer to our Size Guide for detailed information on sizing and fit to ensure you find your perfect match.
3. How do I care for my Ronug clothing?
Each item comes with specific care instructions on the label. In general, we recommend machine washing with cold water and air drying to preserve fabric quality. For delicate fabrics, hand washing is ideal.
4. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options. We ensure your transaction is safe through encrypted processing.
5. Do you offer international shipping?
Yes! Ronug ships internationally. Shipping rates and delivery times may vary depending on your location. For more details, check out our Shipping Policy.
6. How long does delivery take?
Domestic orders typically take 3-7 business days to arrive, while international orders may take 10-20 business days. You will receive a tracking number once your order is shipped.
7. Can I track my order?
Yes, once your order is dispatched, you will receive an email with tracking information to follow your package’s progress.
8. What is your return policy?
We offer a 30-day return policy for unworn, unwashed, and undamaged items with original tags. Visit our Returns & Exchanges page for detailed instructions on how to initiate a return or exchange.
9. How can I contact customer service?
Our customer service team is available 24/7 via email. Click here to contact us, and we’ll get back to you as soon as possible.
10. Do you offer gift cards?
Yes, Ronug offers digital gift cards that can be purchased directly from our website. They make the perfect gift for any fashion lover!